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FREE SHIPPING, RETURNS, & EXCHANGES

Frequently Asked Questions

You have questions, we have answers.

SHIPPING & RETURNS


Do you accept returns or exchanges?

Yes, we offer FREE returns and exchanges for up to 30 days. Shoes must be unworn and in the original packaging in order to be eligible for return or exchange. Visit returns.fuegoshoes.com to submit a return or exchange request.

How do I initiate a return or exchange?

Do you ship internationally?

Yes, we ship worldwide!

How long does shipping take?

All orders ship from the USA. Standard shipping takes about 2-3 days to arrive within the U.S. and 1-3 weeks internationally. 

Are customs and duties included for international orders?

Shipping unfortunately does not include any applicable customs, duties or import fees associated with receiving your order. Every country has different fees and taxes and it's up to each customer to pay if necessary.


The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Fuego to import the goods on his behalf. Further, the consignee/buyer agrees that Fuego may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

SIZING & SHOE CARE


Does Fuego run true to size?

Yes! Our complete size chart can be found below.



Our sizing has changed. For past customers, see this conversion chart.


I have a wide foot; will Fuegos fit well?

Our shoes are all standard width. If your feet tend to run a little wider, ordering half a size larger should be a good fit.

Will you have other sizes in the future?

Yes! But keep in mind that all of our shoes all have a unisex fit which accommodates women with larger feet and men with smaller feet. 

How do I clean my Fuegos?

We hate it when all-white shoes get dirty. Luckily, keeping Fuego sneakers crisp and clean is really simple. Dirt or spills can be wiped off of our vegan-friendly upper with just a wet paper towel or rag. Shoe cleaning solutions can also be used, but are often not necessary.

PRODUCT


What if it rains? Is the sole water resistant?

Yes! Both the upper and sole are water and spill resistant.

Do your shoes have arch support?

Our cushioned insoles provide incredible support for your feet. The insole has 1.3cm of supportive cushion at the heel which creates elevation and support for the arch which has worked as a replacement for custom orthotics in many cases. 

Are the insoles removable?

Yes! If required, our insoles can easily be replaced.

Are Fuegos vegan-friendly?

Yes! Our shoes do not contain any animal products as opposed to traditional dance shoes which have a suede or fine leather sole.

ORDERS


What forms of payment are accepted?

We accept all major credit cards, as well as PayPal, Venmo, Apple Pay, Google Pay, and Shopify Pay.

What is the current status of my order?

Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered. If you have any questions along the way, please feel free to contact us.

Can I modify my order or shipping address?

Please email your order number and the new address to help@fuegoshoes.com. We will contact the carrier as soon as possible. If they determine that the shipment isn't too far along, we can usually modify the destination.

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